Privacy Policy | Vietnam Railway

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Privacy Policy

This privacy was created to show our firm commitment to protect our customer’s privacy and confidentiality. By using this website whether for references or purchasing, you agree that you have read and accepted the following conditions of our privacy statement.

1. Collection of information
We will collect the personal information directly from you when you deal with us either in person, by phone, email, or facsimile.
- When you visit our website:
When you are browsing our website, you’re not required to provide any information unless and until you make a booking with us.
- When you book on our website:
In order to book a ticket through our website, you must provide us with specific information as following:
• Name of passengers (as it appears in passports)
• Hotel name & address (for Sapa train if you wish to collect your tickets at hotel)
• Nationality
• Dates of travelling
• Your preferred train(s) or expected time
• Ticket type (Soft berth, hard berth, soft seat, hard seat, normal cabin, or VIP cabin)
• Number of adults and children (with ages counted at the time of travel).
• Email address and phone number (if available)
In case you book for others, you will need to make sure that each of them fully understands our Privacy Policy, Terms of Use and allows you to disclose their information to us.

2. Use of personal information
As an online booking agent we may use and disclose your personal information to third party that performs services such as Vietnam Railways and private train companies such as King Express, Livitrans, Ratraco Express, Sapaly (depend on which supplier you’re choosing).
We may also share your information: (i) to identify of fraud or error, (ii) to investigate, prevent, or take action regarding illegal activities, (iii) to seek your feedback regarding our relationship with you, (iv) to protect our rights and safety, (v) to third parties for the purpose of marketing and servicing our relationship.
The third parties that we share the information must protect it and must only use it for the purpose for which it was collected. However, we’re not responsible for ensuring this.
Other than above, we will not disclose your information without your acceptance unless required by law.

3. Security
To protect your privacy and confidentiality, our engineers are standing by 24/7 to deal with any problem that suddenly occurs. Additionally, we also regularly review and upgrade our security system and encryption technologies. All personal information are well managed to avoid any loss, misuse, alteration or destruction.

4. Policy amendment reserves the rights to update or amend this privacy policy anytime without prior notice. You are encouraged to check out our privacy regularly to ensure you will not miss out any changes.

5. Changes
Please contact us immediately if any changes on your personal information. We need time to correct your reservation and ensure it’s well managed.

6. Website Copyright
All materials posting on this site are copyrights and trademarks owned by and not allowed to be used for any illegal purposes.

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